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May 10, 2012 | # | Posted by Jordan Frank |
| I really like how Kashya Kompella from the Real Story Group offered a great dose of context for his E2.0 Marketplace Analysis Q2 2012: "Slightly modifying what the ancient Greeks said, you cannot dip your finger twice in the same (activity) stream." Simply said, there is not a lot of room for risk when an enterprise makes an attempt at an E2.0 effort, whether they are trying to build knowledge in a wiki, approach project management from a perspective managers actually like, or wrap up the whole effort with blogs, discussion, and a social networking layer on top. |
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April 4, 2012 | # | Posted by Jordan Frank |
| With Dartmouth President Jim Kim's recent nomination to the World Bank, I pulled out my copy of Mountains beyond Mountains to find the Kim quote that I found most inspiring for my day to day work. |
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November 29, 2011 | # | Posted by Jordan Frank |
| At the Enterprise 2.0conference two weeks ago, Tony Byrne (President, the Real Story Group) and Rob Koplowitz (VP and Principal Analyst, Forrester Research) were joined for the SharePoint Analyst Panel. David Carr's Information Week column Does SharePoint Have Future As A Social Platform frames the debate as lopsided with a simple conclusion: No. |
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April 22, 2011 | # | Posted by Jordan Frank |
 In Water Cooler ROI - Putting Social Software to Productive Work I pointed to some terrific research that uncovered the extent to which project work relies on communication (in various mediums) and how digital networks actual enhance productivity (with a 7% increase in one case). More fuel for the fire comes from Why Project Networks Beat Project Teams, a study published in the MIT Sloan Management Review last month. |
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April 11, 2011 | # | Posted by Jordan Frank |
| In our own Customer Forum, Rolf Isaksen (click here for blog's main page) recently asked: "Why do we need incentives to share?" Some of the follow-on conversation converged on "we don't" with some good pointer to experience and research supporting that premise. Rather, focusing on intrinsic motivation rather than rewards can net greater benefit and long lasting E2.0 success. |
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March 22, 2011 | # | Posted by Jordan Frank |
| I found a common thread on process centric adoption in the Deloitte Center for the Edge's Social Software for Business Performance report and Michael Sampson's User Adoption Strategies book. This advice is reflected in my post on Emergineering from last fall. |
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January 18, 2011 | # | Posted by Jordan Frank |
| Jordan Frank writes: At the Gilbane Conference last month I stood in for Greg Lloyd in the Portal or Enterprise Social Software: Which Collaboration Environment to Choose? panel with David Seuss (CEO, Northern Light) and Jay Batson (Co-Founder and VP, Acquia). |
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November 19, 2010 | # | Posted by Jordan Frank |
| In my role as an emergineer, I talk a lot about best practices and how they can be leveraged in a given customer deployment. One practice that works in any sphere from email to social software and journalism is to write a good headline. |
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June 18, 2010 | # | Posted by Jordan Frank |
 Since introducing the idea of Social Process Reengineering? earlier this week I've socialized it virtually and personally (at E2.0 Boston) with at least a dozen customers, bloggers, analysts and other leading thinkers.
Consensus on the concept was generally positive with a variety of feedback ranging from the matter that the "facebook" approach doesn't just work in the enterprise to the matter that the social, structural and business pain have to be taken into account for successful E2.0 efforts. |
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June 13, 2010 | # | Posted by Jordan Frank |
| As much as I hesitate to introduce this term into social software lingo, I think it's exactly what Enterprises are doing with social software on the road to Enterprise 2.0 - striving for a fundamentally new way to work. |
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June 11, 2010 | # | Posted by Jordan Frank |
| I talked to two customers yesterday, both who came to me with some questions about attaching and linking to excel files. Easy enough, but before responding with a simple answer I challenged them: Why are you using Excel? |
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April 14, 2010 | # | Posted by Jordan Frank |
| Rather than thinking about communication, collaboration and KM software in terms of Return on Investment, isn't the real goal to achieve Return On Information? |
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March 18, 2010 | # | Posted by Jordan Frank |
| After reading 10 Social Media Commandment for Employers, I was reminded of Blogging Policy = Blabbing Policy, a blog entry I wrote back in 2006 when the the "conversation" in the blog-o-sphere started to center on corporate blogging policies. |
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September 23, 2009 | # | Posted by Jordan Frank |
| Enterprise 2.0 Social Software is appealing for many reasons, but a core value is the facilitation of emergence. Many in our community may quibble with McAfee's definition of Enterprise 2.0 but I think all will agree that the need to support emergence is a key trait. However, an emergent discussion shines a light on the interacting role of structure and emergence. |
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August 14, 2009 | # | Posted by Jordan Frank |
| Glen Alleman at Herding Cats offers really nice distinctions in Risks and Issues Are Not The Same. In the course of working with a lot of teams as they deploy TeamPage as a project wiki, I've seen a wide range of terms for project artifacts. The more these concepts are discussed and hashed out, the better. |
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August 12, 2009 | # | Posted by Jordan Frank |
| At our market launch in 2002, I recall all kinds of skepticism passing off the wiki and blog markets as a fad. Today, with a complete social software platform and the most robust wiki framework on the market, we are skiing on Gartner's Slope of Enlightenment. Gartner reports that Social Software suites are headed for the trough of disillusionment (a good and necessary transition before hitting the slope of enlightenment), though our customer case studies show little illusion about the tangible and necessary business value delivered by Traction TeamPage. » Read Gartner's press release and ReadWriteWeb's report. ReadWriteWeb's writeup. |
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July 9, 2009 | # | Posted by Jordan Frank |
| I found Tom Davenport's discussion of Why 1.5 is Greater than 2.0 by way of Bill Ives in Mixing Old and New School Communication. Davenport talks about the social reasons in favor of a blend between social and traditional approaches. I think an answer to How 1.5, in this context, is Greater than 2.0 is both social and structural. |
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June 25, 2009 | # | Posted by Jordan Frank |
Innovation starts with words, and ways to convey them.
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May 8, 2009 | # | Posted by Jordan Frank |
| These case studies are a taste of how ideas and issues turn into action, how tasks evolve from conversations and how boundaries have to appear to disappear for W2.0 ideas to meet E2.0 execution. See you at E2.0. |
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April 14, 2009 | # | Posted by Jordan Frank |
Recent posts by Michael Sampson, John Tropea and Thomas Vander Wal converge on the need for Enterprise 2.0 tools to smash the silos segregating content types and isolating workspaces. |
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April 14, 2009 | # | Posted by Jordan Frank |
| A tweet from John Tropea identifies our Kuka Systems case study as the "Seminal enterprise 2.0 task based / process solution." THANKS! I can't imagine a better endorsement of a case study, or the product supporting it. |
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April 14, 2009 | # | Posted by Jordan Frank |
| This conversation started with Stewart Mader and continues with Bill Ives. While most of our customers run the easy installer and are up and running readily, many benefit from our front end advice as well as more formal professional services engagements. This exchange offers two simple benefits that are strategic to the customers and to the software producer (and, in turn, to the customers). |
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March 30, 2009 | # | Posted by Jordan Frank |
 Last fall, I pointed out an issue of trust as part and parcel of Web 2.0 security (See What Web 2.0 and E2.0 Security Means to Me). When we accept social services like Facebook and Twitter as Two of Three Places for People, we entrust them to manage our data securely, to keep consistent terms (i.e. they don't suck us in and then suck us dry by starting to charge for basic services), and to be there when we need them. Today, I felt muzzled as I was touched by the uptime issue. I got this "over capacity" memo when I went to Tweet an answer to Dave Lamp's Question. I've received the "over capacity" messages several times and will continue, for now, to trust they'll iron things out over at Twitter HQ. |
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March 27, 2009 | # | Posted by Jordan Frank |
| I took a long needed vacation last week and came back to the usual firestorm of post-vacation pile-up that makes one pause before entertaining the idea of another break. Anyhow, after meeting a few high priority deadlines, I had time this afternoon to review everything posted to our TeamPage server in the last 2 weeks. |
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March 9, 2009 | # | Posted by Jordan Frank |
 Chris Nuzum and I had a chance to speak to the Providence Geeks about what we've done with Traction TeamPage and how "Pages are Crushing Documents." I do a history of our company and transition into a history of communication and collaboration that runs the course from stone tablets to books through email and documents and finally culminates in wikis and blogs. Now that wikis and blogs are becoming the new currency of collaboration and communication, my presentation focuses on how "packaging matters" with particular focus on the ways pages can be re-used and distributed in ways that can improve communication performance and enable innovation like we've never seen it before. Caught on "film" are my talk followed by a video podcast interview. |
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 Fierce Content Management editor Ron Miller interviews Traction Software President and co-founder Greg Lloyd. Topics include: Enterprise 2.0 evolution, business benefits and barriers to wide-spread adoption; relationship between content management, enterprise collaboration tools, search and knowledge management; why Traction Software decided to introduce a project-driven metaphor for TeamPage collaboration: "GL: I believe the ability to link plans, actions, discussion and work product (in any system of record) in context is the key to unlocking the value of social software for businesses of any size." » Read the full story |
| See related Editor's Corner story: Enterprise 2.0 stands on the cusp of change |
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